Yes. Admission into any partner university is based on the eligibility criteria set by the institution. We assist with application processing, but final decisions are made by the university.

Eden Agency Ltd acts as an official recruitment and processing partner for institutions like Ascencia International (France, Spain, Malta) and IEU. We guide applicants through:

• Document collection
• Application submission
• Communication with admission teams
• Pre-visa consultation

Our services involve administrative, coordination, and third-party processing costs that begin immediately after application submission. These costs are non-recoverable.

No. Visa issuance is handled by the embassy or consulate of the destination country. We provide assistance with the process, but we do not guarantee visa approval.

We are a registered business setup consultant with Sharjah Publishing City Free Zone (SPCFZ). We assist entrepreneurs and investors in:

• Securing trade licenses
• Setting up UAE businesses remotely or in-person
• Applying for visas under the business license
  The Free Zone Authority processes and approves all official applications.

All UAE visas, including freelance, partner, and business visas, are issued by UAE Immigration and Free Zone Authorities. Eden Agency Ltd coordinates the application and documentation but is not the issuing body.

No. Application fees are non-transferable and tied to the specific service and applicant.

Fees may vary based on Free Zone regulations, package type, and optional services (like dependent sponsorship, medical testing, etc.). We will always provide clear and up-to-date cost breakdowns.

Our services generally end after the successful issuance of admission, visa, or business setup. However, we may refer you to local partners for additional services like accommodation, registration, or onboarding.

Yes. Each partner institution or agency has its own independent refund policy, which is separate from Eden Agency Ltd. Please review their terms carefully before committing.

Delays may occur due to embassy schedules, public holidays, or third-party verification. These delays do not qualify for a refund. However, we’ll continue to support and update you throughout the process.

Send a written request to info@edentravelagency.com within 7 days of the service issue. Include your name, reference number, and relevant documents. We’ll respond within 5–10 business days.